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Frequently Asked   Questions

 
 

FAQ

How do I place an order?

You can place an order by calling (657) 262-9263 or by sending us an email at lovebugbakeryco@gmail.com. We accept payment via Cash, Money Order, Paypal, Credit or Debit Card, We do not accept checks. We require full payment upon order placement. For orders over $100 we accept a 50% deposit upon order placement with remaining payment upon delivery. 

What are your hours of operation?

Our hours of operation are from 10am to 6pm Monday to Saturday. We are closed on Sunday. However we will make every attempt to respond to your email or phone call whenever it is received. 

Is there an order minimum?

No. However at this time we do not sell any of our items individually but in packages of 6 or more. 

Can you accommodate orders with less then 48 hours notice?

Give us a call at (657) 262-9263 and we will do our best to accommodate your order.

When can I expect my delivery?

We require 48 hours notice for all orders. When placing your order we ask for a 2 hour delivery window to ensure your treats get to their destination on time. Our hours of operation are from 10am to 6pm Monday to Saturday. 

What is your delivery range?

We deliver to Arleta, Encino, Lake Balboa, North Hollywood, Northridge, Panorama City, Reseda, Sherman Oaks, Studio City, Tarzana, Valley Glen & Van Nuys free of charge. There is a $5.00 delivery charge to Burbank, Glendale, Hollywood, Los Angeles, Pasadena, Santa Clarita, Santa Monica & West Hollywood. For all other delivery locations call/email us for an estimate.

I have food allergies can I make substitutions?

Some of our baked goods can be substituted with a soy free vegan butter alternative as well as gluten free flours.  Nuts can be excluded from any product.  We require 72 hours notice for special orders for food allergies. However, please note that our facility is NOT CERTIFIED ALLERGEN FREE so cross contamination is always a possibility.  

Where are you located? Do you have a store front location?

We are located at 15050 Sherman Way in Van Nuys California; however, we do not have a store front location. 

Do you do custom orders?

We do! Please contact is at (657) 262-9263 or via email at lovebugbakeryco@gmail.com to discuss your custom order with us.